At Sunteca, we take pride in the quality and craftsmanship of our Australian-made products. While our goods are backed by all standard guarantees under Australian Consumer Law, we go a step further.
To give you complete peace of mind, every Sunteca product also includes our own comprehensive manufacturer’s warranty.
Sunteca offers a 2-year warranty against faulty products across our general range.
– Coverage: This warranty covers manufacturing defects and faulty materials.
– Exclusions: The guarantee does not extend to damage caused by accident, misuse, or abuse of the product. It does not cover depreciation through ordinary wear and tear.
Internal blind fabrics generally come with a 5-year warranty. Please contact your nearest Sunteca dealer for more specific information.
External blind fabrics generally come with a 10-year warranty. Please contact your nearest Sunteca dealer for more specific information.
At Sunteca, we take pride in the quality and craftsmanship of our Australian-made products. While our goods are backed by all standard guarantees under Australian Consumer Law, we go a step further. To give you complete peace of mind, every Sunteca product also includes our own comprehensive manufacturer’s warranty.
General Product Warranty
Sunteca offers a 2-year warranty against faulty products across our general range.
Fabric supplier warranty
Internal blind fabrics generally come with a 5-year warranty. Please contact your nearest Sunteca dealer for more specific information.
External blind fabrics generally come with a 10-year warranty. Please contact your nearest Sunteca dealer for more specific information.
Internal and External Battery and 240v motors
See the below table outlining the warranty for Acmeda and Alpha battery and 240v motors. Please contact your nearest Sunteca dealer for more specific information.
| Brand | Product / Item | Warranty Period |
| Alpha | General Goods | 7 years |
| Internal DC roller blind motors with internal batteries (manufactured 2019–2022) – Motors | 7 years | |
| Internal DC roller blind motors with internal batteries (manufactured 2019–2022) – Batteries | 3 years | |
| Internal DC roller blind motors (made before 2019) | 3 years | |
| WSERD30-B with USB-C charging ports | 5 years | |
| Grey motors (WSER50 G 20/17 Universal Grey, WSS50 20/17 Grey) | 5 years | |
| Curtain & vertical motors | 3 years | |
| WSERD50 15/12 motors | 3 years | |
| WSERD50-B motors | 5 years | |
| WSSD50 motors | 5 years | |
| WSERD30-T motors | 5 years | |
| Rechargeable battery packs (DCB003; DCB003-R; DCB003-8045A; DCB007) | 2 years | |
| Solar Panels (incl. with internal battery storage) | 3 years | |
| Sun, Wind, Motion sensors | 3 years | |
| Motors, controls & accessories for residential garage doors & gates | 3 years | |
| Chargers (5v, 12.6v, 16.8v) | 1 year | |
| Alpha Neo link box | 1 year | |
| Limit Setting devices | 1 year | |
| Acmeda | AC & DC wired motors and electronic accessories | 7 years |
| Battery powered DC motors | 5 years |
Meshlock Security Doors & Screens Warranty
Term: 7 Years (Conditional) Our premium Meshlock Security Doors and Screens are backed by a 7-year conditional warranty.
What is covered under warranty:
– Structural Integrity: Any structurally defective materials relating to the key components that form the main structure of the product.
– Components Included: Aluminium frame, stainless steel mesh, insulating plastics, rivets, and corner stakes used in the base construction.
– Remedy: We will repair or replace the product (or components) found to be defective by Sunteca Pty Ltd.
What is excluded from warranty:
– Accessories: Handles, locks, rollers, door closers, hinges, and powder coating are excluded from the 7-year structural warranty (these are covered by their respective third-party manufacturer warranties).
– External Factors: Damage caused by attempted break-ins, forced entry, or “Acts of God” (e.g., Cyclones, Fire, Flood).
– Neglect: Deterioration resulting from improper care or failure to follow the maintenance schedule.
– Transfer: This warranty applies to the original purchaser only and is not transferable.
After sales service and support is an important part of Sunteca and we ensure that every enquiry is handled with the genuine care and attention that it deserves. Please follow the steps below to make a claim and contact your Sunteca dealer.
To make a claim, please contact the Sunteca dealer from whom you purchased the product.
Please read through the warranty listed on our website to make sure you are eligible to make a claim.
As a wholesale manufacturer, Sunteca supplies high-quality products directly to professional trade partners who handle the final supply and installation. While we provide comprehensive product guidelines to assist with the process, your Sunteca dealer is the true installation experts. For specific installation advice or site-specific challenges, we recommend consulting directly with a qualified installer.
Note: The Sunteca warranty does not cover the cost of extended travel to remote locations or incidental/consequential loss.
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